Meeting documents

Customer Service & Transformation Scrutiny Committee
Monday, 9th September, 2019

Business Items
	Customer Service & transformation Scrutiny Committee - 9th Setpember 2019
	Customer Service & transformation Scrutiny Committee - 9th Setpember 2019
	Agenda Page
	Minutes - 15th July 2019
	Notice of Key Decision and items to be considered in private document
	Customer Service Standards and Comments Compliments and Complaints - 1st October 18 to 31st March 19
	Appendix 1 to above report
	Appendix 2 to above report
	Appendix 3 to above report
	Agenda Item 7 - Ann Letter from the LGSCO
	Appendix 1 to above report
	Appendix 2 to above report
	Appendix 3 to above report
	Appendix 4 to above report
	Agenda Item 8 - Corporate Plan Targets Performance Update April to June 2019 (Q1)
	Appendix to above report
	Agenda Item 10 - Review of Standards Committee-Operational Review Post-Scrutiny Monitoring
	Appendix to above report
	Review of Delivery of Environmental Health & Licensing Post-Scrutiny Monitoring
	Appendix to above report
	Scrutiny Committee Work Programme 2019-20
	Appendix to above report