Decision details

Customer Service Standards and Compliments, Comments and Complaints Report 2020/21 - April to September 2020

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Decision status: Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

RESOLVED - That the overall performance on compliments/comments and complaints and customer service standards, particularly in the light of the constraints officers have been working with during the Covid-19 arrangements, be noted.

Report author: Ann Bedford

Publication date: 24/02/2021

Date of decision: 22/02/2021

Decided at meeting: 22/02/2021 - Executive

Accompanying Documents:

CCC Report PDF 256 KB
CCC Appendix 1 - CS Standards Monitoring 2020-21 PDF 13 KB
CCC Appendix 2 - Telephony performance Q12 PDF 130 KB
CCC Appendix 3 - Compliments Comments and Complaints information PDF 156 KB