Decision details

Decision Maker: Executive

Decision status: Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

Publication date: 09/03/2022

Date of decision: 07/03/2022

Decided at meeting: 07/03/2022 - Executive

Accompanying Documents:

• Customer Service Standards/ Compliments, Comments and Complaints Report 2021/22 - 1st April 2021 to 30th September 2021 PDF 420 KB
• Appendix 1 CS Standards Monitoring 2021-22 PDF 13 KB
• Appendix 2 - Telephony performance Q1&2 PDF 129 KB
• Appendix 3 Compliments, Comments and Complaints PDF 1 MB