Decision Maker: Executive
Decision status: Approved
Is Key decision?: No
Is subject to call in?: No
RESOLVED – That Executive:
(i) notes the contents of the report and acknowledges the potential cost implication outlined within the report;
(ii) supports Option 1 as outlined in the report at paragraph 1.12 to replace the payment kiosks with like-for-like kiosks; and
(iii) requests a further report on proposals for a future payment strategy.
To provide a practical and economical solution to ensure Payment Card Industry Data Security Standards Compliance, whilst maintaining or enhancing the customer experience and trust in the Council when it comes to personal and sensitive data.
The options to replace the payment kiosks with card only payments and to move to cashless operation at all Contact Centres were rejected. A further report was to be provided to present the implications and progress of driving down demand for kiosk usage and future Cardholder Not Present solutions.
Publication date: 04/12/2019
Date of decision: 16/09/2019
Decided at meeting: 16/09/2019 - Executive