Decision Maker: Executive
Decision status: Approved
Is Key decision?: No
Is subject to call in?: No
RESOLVED – That Executive
(i) notes the overall performance on Customer Service Standards and Compliments, Comments and Complaints; and
(ii) passes its thanks to all Council staff for their hard work in achieving high levels of customer service standards.
To inform elected Members of the volumes and trends regarding Compliments, Comments and Complaints and to remain compliant with the Customer Service Excellence standard.
Not applicable as this report was for information only.
Publication date: 04/12/2019
Date of decision: 16/09/2019
Decided at meeting: 16/09/2019 - Executive