Decision details

Customer Service Standards / Compliments, Comments and Complaints Report 2018/19

Decision Maker: Executive

Decision status: Approved

Is Key decision?: No

Is subject to call in?: No


RESOLVED – That Executive


(i)  notes the overall performance on Customer Service Standards and Compliments, Comments and Complaints; and


(ii)  passes its thanks to all Council staff for their hard work in achieving high levels of customer service standards.


Reasons for the decision:

To inform elected Members of the volumes and trends regarding Compliments, Comments and Complaints and to remain compliant with the Customer Service Excellence standard.

Alternative options considered:

Not applicable as this report was for information only.

Publication date: 04/12/2019

Date of decision: 16/09/2019

Decided at meeting: 16/09/2019 - Executive

Accompanying Documents: