Decision details

Executive’s approval was sought to endorse the decision of the Chief Executive Officer to renew the Granicus GovService contract for a period of three years.

The GovService product from Granicus was managed and developed by the Joint ICT Service and provided the Customer Services team with their customer relationship management solution (CRM).  The Portfolio Holder noted that further details of this product were included in the report.

Originally purchased in 2013, it had been continually improved and expanded over the years as the Council had progressed and improved its provision for customers and embraced new ways of working.

The Council’s current contract was due to expire on 4^th December 2024, however, the Council had been offered the opportunity to secure a new three-year contract on the GCloud 13 framework (soon to be replaced with GCloud 14) and this needed to be signed by mid-November.

In order to benefit from the lower price a decision needed to be made prior to this meeting of Executive, and therefore, the Chief Executive Officer used her delegated power to make the decision on 25^th October 2024.

A full review of the contracts and a possible tender exercise was required in the near future to ensure the Council was receiving value for money, however, renewing the contract would allow the Projects and Development team ample time to work with service areas and fully research all options for a potential new system and, if required, migrate to a new solution.

Moved by Councillor Clive Moesby and seconded by Councillor Duncan McGregor

RESOLVED that the decision of the Chief Executive Officer to award a three-year Granicus GovService contract funded from the existing Joint ICT Service budget totalling £142,350 be endorsed.

Reasons for Recommendation

Signing the new GovService contract under the GCloud 13 framework would save the Council money and also allow to correctly plan and implement a new solution before the end of the proposed three-year contract.  The Council would be able to continue to provide a good service for customers who wished to contact and transact with the Council.

Alternative Options and Reasons for Rejection

There were no alternatives. The report was seeking an endorsement to a decision that had already been made.