Issue - meetings

The Information, Engagement & Performance Manager presented the report of the Quarter 4 outturns for the Council’s Ambition targets 2020-24 and highlighted that:-

Out of the 31 targets:

• 18 (58%) were on track
• 4 (13%) had achieved their outturn for 2022/23
• 1 (3%) had failed to achieve its outturn for 2022/23
• 8 (26%) achieved previously

Out of the 46 performance indicators:

• 37 (80%) had a positive outturn
• 7(15%) had a negative outturn
• 2% were within target

The appendices attached to the report contained the performance outturn as of 31^st March, 2023.

A Member queried what was regarded as a Stage 3 complaint.  The Information, Engagement & Performance Manager briefly explained the Council’s Corporate Complaints procedure and advised that Customer Services dealt with all complaints.

A Member referred to Rs 06 - % Council Tax arrears collected, and queried whether officers were actively engaged with those in arrears to ensure they were applying for any relevant benefits available to them.  The Information, Engagement & Performance Manager commented that she would expect any funding/benefit schemes to be publicised, however, she would check that this was the case.

The Portfolio Holder for Resources advised that officers within the Council Tax Section maintained regular contact with those residents who were in arrears.

A Member queried whether information offering financial assistance had been sent out with Council Tax bills and if not, he suggested including this information in the future.  The Information, Engagement & Performance Manager advised that she would check what information had been sent out.

Moved by Councillor David Bennett and seconded by Councillor Rowan Clarke

RESOLVED that the quarterly outturns against the Council’s Ambition 2020-2024 targets and relevant performance indicators be noted.