Issue - meetings
LG&SCO and Housing Ombudsman Annual Report 2022/23
Meeting: 25/09/2023 - Customer Services Scrutiny Committee (Item 25)
25 Annual Letter from the Local Government & Social Care Ombudsman 2022/23 
PDF 313 KB
Additional documents:
- Ombudsman Appendix 1 - Annual review letter 2022-2023, item 25
PDF 109 KB
- Ombudsman Appendix 2, item 25
PDF 36 KB
Minutes:
Committee considered the annual letter from the Local Government and Social Care
Ombudsman 2022/23.
The Annual Letter from the Local Government and Social Care Ombudsman
(LGSCO) contained an annual summary of statistics on the complaints made against
the Council for the financial year ending 31st March 2023.
The LGSCO received 3 enquiries and complaints during 2022/23 of which two were closed after initial enquiries, and one was not upheld with no fault found.
It should be noted that the data provided by the LGSCO may not align with the data
the Council held because their numbers included enquiries from people who had been signposted by the LGSCO back to the Council, but who may then have chosen not to pursue their complaint.
Moved by Councillor Rita Turner and seconded by Councillor Louise Fox RESOLVED that the annual letter from the Local Government and Social Care Ombudsman 2022/23 be noted.