Issue - meetings

Review of Members ICT & Support and ICT Service Delivery: Interim Monitoring Report

Meeting: 20/11/2023 - Customer Services Scrutiny Committee (Item 36)

36 Review of Members ICT & Support and ICT Service Delivery: Interim Monitoring Report pdf icon PDF 465 KB

Additional documents:

Minutes:

Committee considered a report which provided progress to date against the

recommendations made from the Review of Members ICT & Support and ICT

Service Delivery.

 

The initial aim of the review was to ascertain the impact of the pandemic on ICT Service delivery and review the effectiveness of Member ICT equipment and support provision. However, the review was re-started in 2022/23 with the aim refocused on Member ICT equipment and support.

 

The Committee had undertaken a review on the following areas:

 

·       Remote support for iPads to enable easier updates;

·       Member ICT equipment, Members ICT support;

·       Chamber/meeting room ICT equipment;

·       Power supply within the Council Chamber;

·       Creation of a Member IT Working Group;

·       Accessibility of mod.gov;

·       Access to the intranet.

 

Committee had put together 13 recommendations which would hopefully assist the Council in improving equipment provision and support to all Members and the operation of meeting spaces within a modern post-Covid environment. All 13 recommendations had been approved by Executive at its meeting held on 3rd April 2023.

 

The appendix to the report set out progress on the recommendations which had

been completed, and the recommendations which required further work.

 

Moved by Councillor Phil Smith and seconded by Councillor Rita Turner

RESOLVED that:

 

1)    progress against the review recommendations be noted;

 

2)    the report and findings be made public, in accordance with Part 4.5.17(4) of the Council’s Constitution;

 

3)    Officers continue to implement the recommendations and submit a further report in six months’ time highlighting progress and any exceptions to delivery.

(Scrutiny Officer)