Issue - meetings

The Assistant Director of Housing Management & Enforcement presented the report to the Board.

The Regulator for Social Housing had updated the Consumer Standards with effect from 1^st April 2024.  The Tenancy, Influence and Accountability Standard, which specified the Council’s duties with regards performance information, stated the Council had to “collect and provide information to support effective scrutiny by tenants of their landlord’s performance in delivering landlord services.”

This information had to then be published annually in compliance with the Tenant Satisfaction Measures (TSMs).  This had been achieved, and the publication of a tenant friendly version of the Perception Survey Results was in process.

The Council also needed to publish complaint performance.

It was intentioned that a Housing Annual Report 2023/24 would be produced, and the Board had confirmed at the previous meeting the format and content that Tenants wanted to see included.

The draft Housing Annual Report 2023-24 was attached as Appendix 1.

Moved by Councillor Sandra Peake and seconded by Councillor Jane Yates

RESOLVED that members of the group review the draft Housing Annual Report             2023/24 and provide comment prior to this being published in the             November 2024 Newsletter.