Issue - meetings

The Assistant Director of Housing Management & Enforcement presented the report to the Board.

In early 2024, the Council had launched its new Council Plan, “The Future 2024 – 2028”.  This described the key role the Council played in supporting the District, through the provision and delivery of key services that were essential to everyday life.

The plan outlined four main aims:

·       Customers – providing excellent and accessible services;

·       Economy – drive growth, promote the District, and be business and visitor friendly;

·       Environment – protect the quality of life for residents and businesses, meet environmental challenges, and enhance biodiversity; and,

·       Housing – deliver social and private sector housing growth.

The Housing Service of the Council had developed a number of Key Performance Indicators (KPIs) that showed how they were contributing to the Council’s Ambitions.  A summary of Quarter 1 2024/25 and Quarter 2 2024/25 KPIs was attached as Appendix 1.

The intention of the report was for the Board to agree a suite of 10-12 KPIs, these be reported quarterly to the wider tenant base, and that the Board review examples of a quarterly performance poster.

The Board discussed what topics they would like to see, with a Member stating a mixture of what the Council was successful with and what it was not would be appropriate.

Moved by Councillor Sandra Peake and seconded by Councillor Rita Turner

RESOLVED that: 1) the performance documented in the attached report is             reviewed and acknowledged;

2)    members of the Board agree to a suite of 10-12 key performance measures which are reported quarterly to the wider tenant base;

3)    the members of the Board review example options for a quarterly performance poster, to agree a format to be used moving forward.