Issue - meetings

The Information, Engagement and Performance Manager provided Members with an update on the Quarter 1 outturns for Council Plan targets 2024-2028.

Councillor Lucy King entered the meeting.

Out of the 34 targets:

·       31 (91%) targets were on track;

·       1 (3%) target had been extended by one quarterly period;

·       1 (3%) target had yet to start;

·       1 (3%) target was requested to be withdrawn as it was incorporated within other targets.

Out of the 53 key performance indicators:

·       35 (66%) indicators had a positive outturn;

·       11 (21%) indicators had a negative outturn;

·       7 (13%) indicators were within target.

A summary of performance against each Council aim was detailed within the report.

More detail had been provided within the report so Members could better monitor the performance against targets.

Members noted that the real time feedback being used by the Contact Centres was a positive step to be able to monitor performance instead of after the event when it was too late to implement changes.

Moved by Councillor Justin Gilbody and seconded by Councillor Lucy King

RESOLVED that the quarterly outturns against the Council Plan 2024-2028             targets be noted.