Issue - meetings

RESOLVED that the Annual Letter from the Local Government & Social Care Ombudsman 2023/24 be noted.

Executive considered the annual letter from the Local Government and Social Care Ombudsman (LGSCO) 2023/24, presented by the Portfolio Holder for Performance and Governance. The letter provided an annual summary of statistics on the complaints made against the Council for the financial year ending 31^st March 2024.

Members were asked to note that the data provided by the LGSCO may not align with the data the Council held because the LGSCO numbers included enquiries from people who had been signposted by the LGSCO back to the Council, but who may then have chosen not to pursue their complaint.

The LGSCO had received 8 enquiries and complaints during 2023/24. Three were closed after initial enquiries, three were referred back for local resolution/internal complaints process and one case was invalid or incomplete. (One decision received May 24 – closed after initial enquiries).

The Portfolio Holder noted that the report was a good report.

Moved by Councillor Duncan McGregor and seconded by Councillor Sandra Peake.

RESOLVED that the annual letter from the Local Government and Social Care Ombudsman (LGSCO) 2023/24 be noted.

Reasons for Recommendation

To note the overall performance and receive the report and the Annual Letter from the Local Government & Social Care Ombudsman 2023/24.

Alternative Options and Reasons for Rejection

None.