Issue - meetings

The Customer Service, Standards and Complaints Manager presented the Annual Letter from the Local Government and Social Care Ombudsman (LGSCO) report.  This contained an annual summary of statistics on the complaints made against the Council for the financial year ending 31^st March 2024.  The Annual Letter was attached at Appendix 1.

The LGSCO had received 8 enquiries and complaints during 2023/24; 3 were closed after initial enquiries; 3 were referred back for local resolution/internal complaints process; and 1 case was invalid or incomplete.  One decision had been received May 2024 and was closed after initial enquiries.

No items needed to be investigated.  The Council’s performance compared favourably with other local districts.

Members agreed the results were commendable.  The Chair added this was a great success for all those involved.

Moved by Councillor Phil Smith and seconded by Councillor Rita Turner

RESOLVED that the report be noted.