Issue - meetings

·       Housing Key Performance Indicators

·       Q4 Tenant Performance Poster

The Housing Strategy and Development Officer presented the report to the Board.

The Council’s Housing Management team produced significant amounts of performance related information and wanted to ensure tenants were provided with informative data to hold the Council to account on the services delivered.

A summary of performance against these service indicators for 2024/25 was attached at Appendix 1.

Attention was brought to KP05, which should be coloured red rather than green due to an issue with the electricity contract.

For KP06, only Q4 2024/25 should be red, and the figure for all of 2024/25 was 79.1%, above the annual target (75%).

The Board were informed many properties in the private rented sector were unaffordable.  Homelessness services that partners provided were also at capacity.

For KP10, 2 callers had registered unhappy as they had been expecting assistance when using the bathroom or having their television switched on (both of which the Council’s lifeline system was not for).

The Chair observed a decline for KP06 over 2024/25 and stated it was important to correct this – such an emerging trend was concerning.  The Housing Services Manager informed an increase in resources had taken place and this should improve results in 2025/26.

The Housing Strategy and Development Officer stated the updated quarterly performance posters would be included in the Bolsover Homes Newsletter moving forward – it had not been included with the report as the latest data was still to be received.

Information contained on the poster included: a total of 9,947 repairs had been carried out; and 700 households remained on the waiting list, with 60 properties allocated in Q4 2024/25.

A Tenant remarked the amber grading for KP10 was not applicable with regards the nature of the 2 Complaints recorded – it was an unfair representation.  The Housing Strategy and Development Officer informed this data had been provided by a colleague and could raise it with them after the meeting.  The Tenant insisted it was not a true reflection of the service.

RESOLVED that the performance documented in the attached report is reviewed and acknowledged.