Issue - meetings

The Tenant Engagement Officer provided a verbal update on the Bolsover Homes Newsletter (the ‘Newsletter’) to the Board.

Due to the number of items expected for the next issue, the Newsletter would likely prove substantial – performance information, policies updates, advice on managing damp and mould would be some of the topics included.

While discussing the look of the newsletter, the use of all angled images on the front page of the Complaints report was questioned.  Officers agreed to speak with the Communications Team and source revised images / redesign the front cover.

Mrs. Heather Fretwell left the meeting at 12:28 hours.

The Chair noted advice on managing damp and mould would be appropriate.  A Member added information on scams and fraud might also prove useful, as might the education of online connected doorbell cameras.

The Assistant Director of Housing Management & Enforcement agreed the newsletter would prove substantial but contain high-quality, important content.

The Customer Standards and Complaints Officer left the meeting at 12:31 hours.

A Tenant noted the use of photos of only new-build properties in publications was likely not a true reflection of all Council units.  The Tenant Engagement Officer stated more general photos could be utilised in future.

All agreed to a redesign of the front cover following feedback from a tenant.   The Tenant Engagement Officer would work with the Communications Team on some examples which could be circulated for comment.  All agreed a more ‘magazine style’ approach with snippets / titles identifying main articles would capture readers’ attentions.