Issue - meetings

To consider the minutes of the last meeting held on the 08th of December 2025.

The Committee was informed that after the previous meeting, the report of CS39-25/26 (and minutes) required the following updated information:

·       service improvement reference no. 7863 should have stated: “As a result of the complaint, the Contact Centre Manager had requested the wording on the self-service form which advised of disruption to the normal service was put in bold red capital letters to ensure this was highlighted to customers”;

·       reference no. 7823 should have stated 7923; and,

·       reference no. 7833 should have stated 7933 and listed the same service improvement as that in 7934 (it was split into both a Comment and Complaint).

Typographical errors (incorrect capitalisation) were additionally addressed under CS39-25/26.

Moved by Councillor Rita Turner and seconded by Councillor Emma Stevenson

RESOLVED that the Minutes of a Customer Services Scrutiny Committee held on 8^th December 2025 be approved as a true and correct record once the above additions and amendments were made.