Issue - meetings

Customer Service Standards / Compliments, Comments and Complaints Report 2018/19

Meeting: 16/09/2019 - Executive (Item 291)

291 Customer Service Standards / Compliments, Comments and Complaints Report 2018/19 pdf icon PDF 423 KB

Recommendation on Page 78

Additional documents:

Decision:

RESOLVED – That Executive

 

(i)  notes the overall performance on Customer Service Standards and Compliments, Comments and Complaints; and

 

(ii)  passes its thanks to all Council staff for their hard work in achieving high levels of customer service standards.

 

Minutes:

Executive considered the report of the Portfolio Holder – Corporate Governance which provided information on the Council’s performance in relation to its customer service standards.

 

Members commented that the report demonstrated excellent service standards were being achieved and that staff should be commended for their hard work and commitment.

 

Moved by Councillor Duncan McGregor and seconded by Councillor Sandra Peake

RESOLVED – That Executive

 

(i)         notes the overall performance on Customer Service Standards and Compliments, Comments and Complaints; and

 

(ii)        passes its thanks to all Council staff for their hard work in achieving high levels of customer service standards.

 

REASON FOR DECISION:

To inform elected Members of the volumes and trends regarding Compliments, Comments and Complaints and to remain compliant with the Customer Service Excellence standard.

 

OTHER OPTIONS CONSIDERED:

Not applicable as this report was for information only.

 

(Customer Standards and Complaints Officer)