Issue - meetings
Annual Letter from the Local Government & Social Care Ombudsman 2018/19
Meeting: 16/09/2019 - Executive (Item 292)
292 Annual Letter from the Local Government & Social Care Ombudsman 2018/19 
PDF 390 KB
Recommendation on Page 92
Additional documents:
- 10a Item 7F - App 1 - LGSCO Annual Letter, item 292
PDF 2 MB
- 10b Item 7F - App 2 -Complaints Received, item 292
PDF 2 MB
- 10c Item 7F - App 3 - Complaints Decided, item 292
PDF 1 MB
- 10d Item 7F - App 4 - Compliance, item 292
PDF 2 MB
Decision:
RESOLVED – That Executive receives the report and the Annual Letter from the Local Government and Social Care Ombudsman 2018/19.
Minutes:
Executive considered the report of the Portfolio Holder – Corporate Governance which detailed an annual summary of statistics on the complaints made about the Authority for the financial year ending 31st March 2019.
It was noted that 15 enquiries and complaints had been made to the Local Government and Social Care Ombudsman during 2017/18, but none had been subject to a detailed investigation. 9 complaints had been decided of which 2 were incomplete or invalid, advice was given in 1, 2 were referred back to the Council and 4 were closed after initial enquires.
Moved by Councillor Duncan McGregorand seconded by Councillor Clive Moesby
RESOLVED – That Executive receives the report and the Annual Letter from the Local Government and Social Care Ombudsman 2018/19.
REASON FOR DECISION:
The report was to keep elected Members informed of the volumes and trends regarding Local Government and Social Care Ombudsman and Housing Ombudsman complaints.
OTHER OPTIONS CONSIDERED:
Not applicable as this report was for information only.
(Customer Standards and Complaints Officer)