Issue - meetings

Recommendations on page 47

RESOLVED that Executive notes the report on the Council’s performance in relation to its customer service standards with a detailed breakdown of the key customer service standards by quarterly period, together with the target and the cumulative performance for each standard and that staff should be commended for their hard work and commitment.

Executive considered the report of the Portfolio Holder – Corporate Governance which provided information on the Council’s performance in relation to its customer service standards. The report provided a detailed breakdown of the key customer service standards by quarterly period, together with the target and the cumulative performance for each standard.

Members commented that the report demonstrated excellent service standards were being achieved, particularly the increased number of compliments and that staff should be commended for their hard work and commitment. The resolution of complaints was noted and that methods for contacting and raising complaints with the Council provided a simple and straightforward process.

Moved by Councillor Duncan McGregor and seconded by Councillor Sandra Peake

RESOLVED that Executive notes the report on the Council’s performance in relation to its customer service standards with a detailed breakdown of the key customer service standards by quarterly period, together with the target and the cumulative performance for each standard and that staff should be commended for their hard work and commitment.

REASON FOR DECISION:

Not applicable as this report was for information only.

OTHER OPTIONS CONSIDERED:

Not applicable as this report was for information only.