(N.B. The Customer Standards and Complaints Officer left the meeting at this point.)
The Information, Engagement and Performance Manager presented the Corporate Ambitions Performance Update - July to September 2020 (Q2 - 2020/21) to Members.
The purpose of the report was to report the quarter 2 outturns for the Council’s Ambition Plan 2020-2024 targets and relevant supporting service indicators.
(N.B Councillor Rita Turner joined the meeting at this point.)
Councillor Mary Dooley felt that Council staff meeting as many targets as they had in the middle of the COVID-19 pandemic was exceptional.
Councillor David Dixon referred to indicator CUS03 (‘Ensure that at least 50% of transactions are made through digital channels by Dec 2024’) and asked if the ICT systems had the resilience to meet such an ambitious target. The Information, Engagement and Performance Manager explained that she was confident that the ICT systems did have the resilience, and there were business continuity plans in place in case of a significant ICT failure. She added that a Strategic Risk Member/officer group had recently been formed and ICT security would be one of the areas they would monitor.
The recommendation in the report to note outturns against the Ambition Plan 2020-2024 targets and relevant service indicators was moved by Councillor Rose Bowler and seconded by Councillor David Dixon.
RESOLVED that outturns against the Ambition Plan 2020-2024 targets and relevant service indicators be noted.
(Information, Engagement and Performance Manager)