Issue - meetings
Customer Service Standards and CCC Report 2020/21 - April to September 2020
Meeting: 22/02/2021 - Executive (Item 80)
Additional documents:
- CCC Appendix 1 - CS Standards Monitoring 2020-21, item 80
PDF 13 KB
- CCC Appendix 2 - Telephony performance Q12, item 80
PDF 130 KB
- CCC Appendix 3 - Compliments Comments and Complaints information, item 80
PDF 156 KB
Decision:
RESOLVED - That the overall performance on compliments/comments and complaints and customer service standards, particularly in the light of the constraints officers have been working with during the Covid-19 arrangements, be noted.
Minutes:
Executive considered a report of the Portfolio Holder – Corporate Governance which provided information on the Council’s performance in relation to its customer services standards for the period 1st April 2020 to 30th September 2020. The report provided a detailed breakdown of key customer services standards by quarterly period, together with the target and the cumulative performance for each standard.
Moved by Councillor Duncan McGregor and seconded by Councillor Liz Smyth
RESOLVED - That the overall performance on compliments/comments and complaints and customer service standards, particularly in the light of the constraints officers have been working with during the Covid-19 arrangements, be noted.
REASON FOR DECISION:
The update report was to keep Members informed of volumes and trends regarding customer service standards and compliments, comments, complaints and to maintain and improve upon Customer Service targets.
OTHER OPTIONS CONSIDERED:
Not applicable to this report as it was to keep Elected Members informed rather than to aid decision making.
(Director of Corporate Resources)