Issue - meetings

RESOLVED that the overall performance on Customer Service Standards and Compliments, Comments and Complaints be noted.

Executive considered a report of the Portfolio Holder – Corporate Governance which provided information on the Council’s performance in relation to its customer services standards for the period 1 October 2020 to 31 March 2021, as well as an annual summary.  The report provided a detailed breakdown of key customer services standards by quarterly period, together with the target and the cumulative performance for each standard.

The report also provided information on the number of compliments, comments and complaints that had been received during the same period along with the status of any Ombudsman complaints for 2020/21.

Moved by Councillor Duncan McGregor and seconded by Councillor Deborah Watson

RESOLVED that the overall performance on Customer Service Standards and Compliments, Comments and Complaints be noted.

(Assistant Director of Corporate Governance and Monitoring Officer)

REASON FOR DECISION:

The update report was to keep Members informed of volumes and trends regarding customer service standards and compliments, comments and complaints and to maintain and improve upon Customer Service targets.

OTHER OPTIONS CONSIDERED:

Not application for this report as it was to keep Members informed rather than to aid decision making.