Issue - meetings

RESOLVED that the report and Annual Letter from the Local Government and Social Care Ombudsman 2020/21 be noted.

Executive considered the report of the Portfolio Holder – Corporate Governance which detailed an annual summary of statistics on the complaints made about the Authority for the financial year ending 31^st March 2021.

It was noted that 6 enquiries and complaints had been made to the Local Government and Social Care Ombudsman during 2020/21, one of which had been subject to a detailed investigation.  Seven complaints had been decided, of which two had been incomplete or invalid, two had been closed after initial enquiries and in two cases only advice had been given.  The remaining complaint had been decided as ‘maladministration and injustice’. 

Moved by Councillor Duncan McGregor and seconded by Councillor Clive Moesby

RESOLVED that the report and Annual Letter from the Local Government and Social Care Ombudsman 2020/21 be noted.

(Assistant Director of Corporate Governance and Monitoring Officer)

REASON FOR DECISION:

The report was to keep Members informed of overall performance and to receive the report and Annual Letter from the Local Government and Social Care Ombudsman 2020/21.

OTHER OPTIONS CONSIDERED:

Not applicable for this report as it was to keep Members informed rather than to aid decision making.