Issue - meetings
Customer Service Standards and Compliments, Comments and Complaints Report 2019/20 - 1st April 2020 to 30th September 2020
Meeting: 21/02/2022 - Customer Services Scrutiny Committee (Item 36)
Additional documents:
- Appendix 1 - CS Standards Monitoring 2021-22, item 36
PDF 13 KB
- Appendix 2 - Telephony Performance Q1&2, item 36
PDF 127 KB
- Appendix 3 - Complaints, Comments & Compliments, item 36
PDF 789 KB
Minutes:
The Customer Standards and Complaints Officer presented a report which informed Members of:
1. The Council’s performance in relation to its customer service standards
2. The effective management of complaints and customer requests
3. The Council’s performance in relation to its Customer Service Standards
4. The number of compliments, comments and complaints for the period 1st April 2021 to 30th September 2021.
N.B. Councillor Andrew Joesbury entered the meeting at this point.
The Chair asked Members if they were satisfied with the new design of the table in Appendix 3, because the additional detail had come as a result of a request by Customer Services Scrutiny Committee. All Members indicated they would like the new design going forward.
It was moved by Councillor Ray Heffer and seconded by Councillor Andrew Joesbury to note the report.
RESOLVED that the overall performance on Customer Service Standards and Compliments, Comments and Complaints be noted.
(Customer Standards and Complaints Officer)