Issue - meetings
Customer Service Standards/ Compliments, Comments and Complaints Report 2021/22 - 1st April 2021 to 30th September 2021
Meeting: 07/03/2022 - Executive (Item 86)
Additional documents:
- Appendix 1 CS Standards Monitoring 2021-22, item 86
PDF 13 KB
- Appendix 2 - Telephony performance Q1&2, item 86
PDF 129 KB
- Appendix 3 Compliments, Comments and Complaints, item 86
PDF 1 MB
Minutes:
Executive considered a report regarding the Council’sperformance in relation to its customer service standards, which included information on the number of compliments, comments and complaints for the period 1st April 2021 to 30th September 2021.
The Customer Standards and Complaints Officer explained the targets in the report and added that meeting a few had slipped because of the challenging times.
Moved by Councillor Duncan McGregor and seconded by Councillor Sandra Peake.
RESOLVEDthat the overall performance on Customer Service Standards and Compliments, Comments and Complaints be noted.
REASON FOR DECISION:
This was an information report to keep Members informed of performance on Customer Service Standards and Compliments, Comments and Complaints.
OTHER OPTIONS CONSIDERED:
Not applicable as the report provided an overview of performance against agreed targets.