Issue - meetings

Customer Services Scrutiny Committee

The Chair of the Customer Services Scrutiny Committee provided the following update:-

The Customer Services Scrutiny Committee had started the year by completing the Review of Council Owned Adapted Accommodation.  This was submitted to Executive in May 2022 and was now in its monitoring phase.  To date, one update report had been received, 5 out of 9 recommendations had been implemented and the remaining 4 should be delivered in agreed timescales.

Consideration was currently being given to reviewing a piece of work on IT Services and Support that was started during the pandemic but was paused due to changes in operation.  Through this work, Members had looked at the impact of the pandemic on IT Services, Members IT Support, and Members IT equipment.  A final report with recommendations was expected to go to Executive before the end of the Municipal Year, with a range of recommendations for implementation from May 2023 onwards.

Committee had considered a number of reports this year including:

• Transformation Programme Review
• Operational Update on Waste Collection Services
• Consultation on Derbyshire Homelessness & Rough Sleeping Strategy 2022-2027
• Operational Update on Customer Services

• Executive’s Response to the Review of Council-owned Adapted Accommodation
• Customer Service Standards and Compliments, Comments and Complaints 2021/22 – Q3 & Q4 2021/22 and the Annual Report 2021/22

• LG&SCO and Housing Ombudsman Annual Report 2021/22

• Customer Service Standards and Compliments, Comments and Complaints 2022/23 – Q1 & Q2
• Consultation on Rent Arrears Policy
• Consultation on Mobility Scooter Policy

• Consultation Communal Area Management Policy

Members were due to consider the Q3 2022/23 Customer Standards and Complaints report from Customer Services and would also be receiving a monitoring update on the Housing Strategy.

Climate Change & Communities Scrutiny Committee

The Chair of the Climate Change & Communities Scrutiny Committee provided the following update:-

During the earlier part of this municipal year the Climate Change & Communities Scrutiny Committee had focussed on completing its review work from 2021/22.  The review of the Council’s Policy on Fireworks had been presented to Executive in April 2022 and was now in its monitoring phase with three out of four recommendations being implemented.  The review of Voluntary & Community Sector Grant Allocations had also been finalised and presented to Executive in August 2022 and was now in its monitoring phase.  The first monitoring update would be submitted to the next meeting of the Climate Change & Communities Scrutiny Committee. 

The review of the Council’s Policy on Sky Lanterns and Helium Balloons had now been finalised.  This Policy had been presented to Executive in December 2022 and once additional work was finalised, the Council would agree a Charter banning the use of such items on Council-owned land.

A spotlight review would be undertaken on the approach to Carbon Reduction and some targeted work has been undertaken with the current lead officer on reviewing current activity and potential future priorities.  The Climate Change & Communities Scrutiny Committee would be agreeing recommendations for action at its next meeting.

Within the main public meetings, consideration had been given to a  ...  view the full minutes text for item 60