Agenda

Customer Services Scrutiny Committee - Monday, 23rd March, 2026 10.00 am

Venue: Council Chamber, The Arc, Clowne

Contact: Coby Bunyan  Scrutiny Officer

Items
No. Item

Part A - Formal

1.

Apologies for Absence

To receive apologies for absence.

 

2.

Urgent Items of Business

To note any urgent items of business which the Chairman has consented to being considered under the provisions of Section 100(B) 4(b) of the Local Government Act 1972.

 

3.

Declarations of Interest

Members should declare the existence and nature of any Disclosable

Pecuniary Interest and Non Statutory Interest as defined by the

Members’ Code of Conduct in respect of:

 

a) any business on the agenda;

b) any urgent additional items to be considered;

c) any matters arising out of those items;

 

and if appropriate, withdraw from the meeting at the relevant time.

4.

Minutes pdf icon PDF 252 KB

To consider the minutes of the last meeting held on the 08th of December 2025.

 

5.

List of Key Decisions and Items to be Considered in Private pdf icon PDF 284 KB

6.

Customer Service Standards and Compliments, Comments and Complaints Report 2025/26 - 1st October 2025 to 31st December 2025 pdf icon PDF 824 KB

7.

Review of Members ICT & Support and ICT Service Delivery - Post- Scrutiny Monitoring (Fourth Interim Report) pdf icon PDF 676 KB

Additional documents:

8.

Review of Effectiveness of Council's Waste Collection and Disposal Education - Post Scrutiny Monitoring Update (Final Interim Report) pdf icon PDF 516 KB

Additional documents:

9.

Customer Services Scrutiny Committee Work Programme 2025/26 pdf icon PDF 421 KB

Additional documents:

10.

Proposed Customer Services Scrutiny Committee Work Programme 2026/27 pdf icon PDF 428 KB

Additional documents:

Part B - Informal

11.

Review Work