Agenda

Extraordinary Meeting, Customer Services Scrutiny Committee - Tuesday, 19th August, 2025 10.00 am

Venue: Committee Room 1

Contact: Thomas Dunne-Wragg  Scrutiny Officer

Note: To Scrutinise the Ombudsman Self Assessment Report 

Items
No. Item

PART A - FORMAL

1.

Apologies for Absence

2.

Urgent Items of Business

To note any urgent items of business which the Chairman has consented to being considered under the provisions of Section 100(B) 4(b) of the Local Government Act 1972.

3.

Declarations of Interest

Members should declare the existence and nature of any Disclosable

Pecuniary Interest and Non Statutory Interest as defined by the

Members’ Code of Conduct in respect of:

 

a) any business on the agenda;

b) any urgent additional items to be considered;

c) any matters arising out of those items;

 

and if appropriate, withdraw from the meeting at the relevant time.

 

4.

Minutes pdf icon PDF 266 KB

To consider the minutes of the last Customer Services Scrutiny Committee meeting held on the 16th June 2025, and the Extraordinary Joint Scrutiny Committee (CSSC & LGSC) meeting held on 12th June 2025.

Additional documents:

5.

List of Key Decisions and Items to be Considered in Private pdf icon PDF 272 KB

(Members should contact the officer whose name appears on the List

of Key Decisions for any further information. NB: If Members wish to

discuss an exempt report under this item, the meeting will need to

move into exempt business and exclude the public in accordance with

the Local Government (Access to Information) Act 1985 and Local

Government Act 1972, Part 1, Schedule 12a for that part of the

meeting only).

 

6.

Annual Letter from the Local Government & Social Care Ombudsman 2024/25 & Annual Housing Ombudsman Report including Self Assessment 2024/25 pdf icon PDF 437 KB

Additional documents:

7.

Review of Waste and Recycling Collection Policy pdf icon PDF 321 KB

Additional documents:

8.

Customer Services Scrutiny Committee Work Programme 2025/26 pdf icon PDF 421 KB

Additional documents: