Agenda

Customer Services Scrutiny Committee - Monday, 12th December, 2022 10.00 am

Venue: Council Chamber, The Arc, Clowne

Contact: Jo Wilson  Scrutiny and Elections Officer

Items
No. Item

PART A - FORMAL

1.

Apologies for Absence

2.

Urgent Items

To note any urgent items of business which the Chairman has consented to being considered under the provisions of Section 100(B) 4(b) of the Local Government Act 1972.

 

3.

Declarations of Interest

Members should declare the existence and nature of any Disclosable

Pecuniary Interest and Non Statutory Interest as defined by the

Members’ Code of Conduct in respect of:

 

a) any business on the agenda

b) any urgent additional items to be considered

c) any matters arising out of those items and if appropriate, withdraw

from the meeting at the relevant time.

 

4.

Minutes pdf icon PDF 397 KB

To consider the minutes of the last meeting held on 10th October 2022.

5.

List of Key Decisions and Items to be Considered in Private pdf icon PDF 35 KB

 

(Members should contact the officer whose name appears on the List

of Key Decisions for any further information. NB: If Members wish to

discuss an exempt report under this item, the meeting will need to

move into exempt business and exclude the public in accordance with

the Local Government (Access to Information) Act 1985 and Local

Government Act 1972, Part 1, Schedule 12a for that part of the

meeting only).

 

6.

Customer Service Standards and Compliments, Comments and Complaints 2022/23 - 1st April 2022 to 31st September 2022 pdf icon PDF 889 KB

7.

Rent Arrears Policy pdf icon PDF 207 KB

Additional documents:

8.

Mobility Scooter Policy pdf icon PDF 640 KB

Additional documents:

9.

Communal Area Management Policy pdf icon PDF 640 KB

Additional documents:

10.

Review of Council-owned Adapted Accommodation - Post Scrutiny Monitoring (Interim Monitoring Report) pdf icon PDF 413 KB

Additional documents:

11.

Local Lettings Policy - New Builds pdf icon PDF 685 KB

Additional documents:

12.

Customer Services Scrutiny Committee Work Programme 2022/23 pdf icon PDF 320 KB

Additional documents:

PART B - INFORMAL

13.

Review work