Agenda and minutes

An apology for absence were received on behalf of Councillor Vicky Wapplington.

To note any urgent items of business which the Chairman has consented to being considered under the provisions of Section 100(B) 4(b) of the Local Government Act 1972.

There were no urgent items of business to consider.

Members should declare the existence and nature of any Disclosable

Pecuniary Interest and Non Statutory Interest as defined by the

Members’ Code of Conduct in respect of:

a) any business on the agenda

b) any urgent additional items to be considered

c) any matters arising out of those items and if appropriate, withdraw

from the meeting at the relevant time.

There were no declarations of interest made.

To consider the minutes of the last meeting held on 24^th July 2023.

Moved by Councillor Amanda Davies and seconded by Councillor Louise Fox

RESOLVED that the Minutes of a Customer Services Scrutiny Committee held on 24th July 2023 be approved as a correct record.

(Members should contact the officer whose name appears on the List

of Key Decisions for any further information. NB: If Members wish to

discuss an exempt report under this item, the meeting will need to

move into exempt business and exclude the public in accordance with

the Local Government (Access to Information) Act 1985 and Local

Government Act 1972, Part 1, Schedule 12a for that part of the

meeting only).

Moved by Councillor Donna Hales and seconded by Councillor Amanda Davies

RESOLVED that the List of Key Decisions and items to be considered in private

document be noted.

Committee considered the annual letter from the Local Government and Social Care

Ombudsman 2022/23.

The Annual Letter from the Local Government and Social Care Ombudsman

(LGSCO) contained an annual summary of statistics on the complaints made against

the Council for the financial year ending 31st March 2023.

The LGSCO received 3 enquiries and complaints during 2022/23 of which two were closed after initial enquiries, and one was not upheld with no fault found.

It should be noted that the data provided by the LGSCO may not align with the data

the Council held because their numbers included enquiries from people who had been signposted by the LGSCO back to the Council, but who may then have chosen not to pursue their complaint.

Moved by Councillor Rita Turner and seconded by Councillor Louise Fox RESOLVED that the annual letter from the Local Government and Social Care Ombudsman 2022/23 be noted.

Committee considered their work programme 2023/24. Moved by Councillor Rita Turner and seconded by Councillor Amanda Davies RESOLVED that the Committee’s work programme 2023/24 be noted.

The formal part of the meeting concluded at 10:15 hours and Members then met as a working party to continue their review work. The working party concluded at 10:30 hours.

List of key decisions and items to be considered in private.