Agenda

Customer Services Scrutiny Committee - Monday, 20th November, 2023 10.00 am

Venue: Council Chamber, The Arc, Clowne

Contact: Alison Bluff  Governance

Items
No. Item

PART A - FORMAL

1.

Apologies for Absence

2.

Urgent Items of Business

To note any urgent items of business which the Chairman has consented to being considered under the provisions of Section 100(B) 4(b) of the Local Government Act 1972.

3.

Declarations of Interest

Members should declare the existence and nature of any Disclosable

Pecuniary Interest and Non Statutory Interest as defined by the

Members’ Code of Conduct in respect of:

 

a) any business on the agenda

b) any urgent additional items to be considered

c) any matters arising out of those items and if appropriate, withdraw

from the meeting at the relevant time.

 

4.

Minutes pdf icon PDF 189 KB

To consider the minutes of the last meeting held on 25th September 2023.

5.

List of Key Decisions and Items to be Considered in Private pdf icon PDF 100 KB

(Members should contact the officer whose name appears on the List

of Key Decisions for any further information. NB: If Members wish to

discuss an exempt report under this item, the meeting will need to

move into exempt business and exclude the public in accordance with

the Local Government (Access to Information) Act 1985 and Local

Government Act 1972, Part 1, Schedule 12a for that part of the

meeting only).

 

6.

New Council Ambition 2024-2028 - Scrutiny Consultation pdf icon PDF 529 KB

7.

Customer Service Standards and Compliments, Comments and Complaints 2023/24 - 1st July 2023 to 30th September 2023 pdf icon PDF 523 KB

8.

Consultation on Draft Housing Allocations Policy pdf icon PDF 335 KB

Additional documents:

9.

Review of Members ICT & Support and ICT Service Delivery: Interim Monitoring Report pdf icon PDF 465 KB

Additional documents:

10.

Customer Services Scrutiny Committee Work Programme 2023/24 pdf icon PDF 319 KB

Additional documents:

PART B - INFORMAL

11.

Review Work