Agenda

Customer Services Scrutiny Committee - Monday, 16th September, 2024 10.00 am

Venue: Council Chamber, The Arc, Clowne

Contact: Matthew Kerry  Governance and Civic Officer

Items
No. Item

PART A - FORMAL

1.

Apologies for Absence

2.

Urgent Items of Business

To note any urgent items of business which the Chairman has consented to being considered under the provisions of Section 100(B) 4(b) of the Local Government Act 1972.

3.

Declarations of Interest

Members should declare the existence and nature of any Disclosable

Pecuniary Interest and Non Statutory Interest as defined by the

Members’ Code of Conduct in respect of:

 

a) any business on the agenda;

b) any urgent additional items to be considered;

c) any matters arising out of those items;

 

and if appropriate, withdraw from the meeting at the relevant time.

 

4.

List of Key Decisions and Items to be Considered in Private pdf icon PDF 300 KB

(Members should contact the officer whose name appears on the List

of Key Decisions for any further information. NB: If Members wish to

discuss an exempt report under this item, the meeting will need to

move into exempt business and exclude the public in accordance with

the Local Government (Access to Information) Act 1985 and Local

Government Act 1972, Part 1, Schedule 12a for that part of the

meeting only).

 

5.

Minutes pdf icon PDF 81 KB

To consider the minutes of the last meeting held on 15th July 2024.

6.

Annual Letter from the Local Government & Social Care Ombudsman 2023/24 - Report pdf icon PDF 317 KB

Additional documents:

7.

Customer Service Standards and Compliments, Comments and Complaints 2023/24 - 1st April 2024 to 30th June 2024 pdf icon PDF 775 KB

8.

Review of Members ICT & Support and ICT Service Delivery - Post- Scrutiny Monitoring (Second Interim Report) pdf icon PDF 556 KB

Additional documents:

9.

Review of Effectiveness of Council's Waste Collection and Disposal Education - Executive Response pdf icon PDF 422 KB

Additional documents:

10.

Customer Services Scrutiny Committee Work Programme 2024/25 pdf icon PDF 316 KB

Additional documents:

PART B - INFORMAL

11.

Review Work