Agenda

Customer Services Scrutiny Committee - Monday, 3rd June, 2024 10.00 am

Venue: Council Chamber, The Arc, Clowne

Contact: Matthew Kerry  Governance and Civic Officer

Items
No. Item

PART A - FORMAL

1.

Apologies for Absence

2.

Urgent Items of Business

To note any urgent items of business which the Chairman has consented to being considered under the provisions of Section 100(B) 4(b) of the Local Government Act 1972.

3.

Declarations of Interest

Members should declare the existence and nature of any Disclosable

Pecuniary Interest and Non Statutory Interest as defined by the

Members’ Code of Conduct in respect of:

 

a) any business on the agenda;

b) any urgent additional items to be considered;

c) any matters arising out of those items;

 

and if appropriate, withdraw from the meeting at the relevant time.

 

4.

Minutes - 25th March 2024 pdf icon PDF 211 KB

To consider the minutes of the last meeting held on 25th March 2024.

5.

Minutes - 22nd April 2024 pdf icon PDF 205 KB

To consider the minutes of an extraordinary meeting held on 22nd April 2024.

6.

List of Key Decisions and Items to be Considered in Private pdf icon PDF 287 KB

(Members should contact the officer whose name appears on the List

of Key Decisions for any further information. NB: If Members wish to

discuss an exempt report under this item, the meeting will need to

move into exempt business and exclude the public in accordance with

the Local Government (Access to Information) Act 1985 and Local

Government Act 1972, Part 1, Schedule 12a for that part of the

meeting only).

 

7.

Bolsover Tenants Challenge and Change Group - Review of The Voids Process pdf icon PDF 410 KB

Additional documents:

8.

Customer Service Standards / Compliments, Comments and Complaints Report 2023/24 (1st January 2024 to 31st March 2024) and Annual Summary pdf icon PDF 1 MB

Additional documents:

9.

Housing Ombudsman Self-Assessment Report - Verbal Update

10.

Work Programme 2024-2025

PART B - INFORMAL

11.

Review Work