Agenda

Customer Services Scrutiny Committee - Monday, 8th December, 2025 10.00 am

Venue: Council Chamber, The Arc, Clowne

Contact: Coby Bunyan  Scrutiny Officer

Items
No. Item

Part A - Formal

1.

Apologies for Absence

To receive apologies for absence.

 

2.

Urgent Items of Business pdf icon PDF 426 KB

To note any urgent items of business which the Chairman has consented to being considered under the provisions of Section 100(B) 4(b) of the Local Government Act 1972.

 

Additional documents:

3.

Declarations of Interest

Members should declare the existence and nature of any Disclosable

Pecuniary Interest and Non Statutory Interest as defined by the

Members’ Code of Conduct in respect of:

 

a) any business on the agenda;

b) any urgent additional items to be considered;

c) any matters arising out of those items;

 

and if appropriate, withdraw from the meeting at the relevant time.

4.

Minutes pdf icon PDF 187 KB

To consider the minutes of the last meeting held on the 29th of September 2025.

 

5.

List of Key Decisions and Items to be Considered in Private pdf icon PDF 283 KB

6.

Customer Service Standards and Compliments, Comments and Complaints 2025/26 - 1st July 2025 to 30th September 2025 pdf icon PDF 495 KB

7.

Housing Strategy - Monitoring Update pdf icon PDF 213 KB

Additional documents:

8.

Rent Collection Policy - Proposed Amendments pdf icon PDF 170 KB

Additional documents:

9.

Joint Review of Security Arrangements at The Arc: Policies, Protocols and Procedures (First Interim Report) pdf icon PDF 190 KB

Additional documents:

10.

Customer Services Scrutiny Committee Work Programme 2025/26 pdf icon PDF 147 KB

Additional documents:

Part B - Informal

11.

Review Work