Agenda

Customer Services Scrutiny Committee - Monday, 15th June, 2026 10.00 am

Venue: Council Chamber, The Arc, Clowne

Contact: Coby Bunyan  Scrutiny Officer

Items
No. Item

Part A: Formal

1.

Apologies for Absence

To receive apologies for absence.

 

2.

Urgent Items of Business

3.

Declarations of Interest

Members should declare the existence and nature of any Disclosable

Pecuniary Interest and Non Statutory Interest as defined by the

Members’ Code of Conduct in respect of:

 

a) any business on the agenda;

b) any urgent additional items to be considered;

c) any matters arising out of those items;

and if appropriate, withdraw from the meeting at the relevant time.

4.

Minutes pdf icon PDF 202 KB

To consider the minutes of the last two meetings held on Tuesday the 5th of May 2026 and Monday 23rd of March 2026.

 

Additional documents:

5.

List of Key Decisions and Items to be Considered in Private pdf icon PDF 299 KB

6.

Customer Service Standards and Compliments, Comments and Complaints Report - 1st January 2026 to 31st March 2026 and 2025/26 Annual Summary pdf icon PDF 1 MB

Additional documents:

7.

Revised Tenant Engagement Strategy pdf icon PDF 471 KB

Additional documents:

8.

Challenge and Change Tenants Review pdf icon PDF 515 KB

Additional documents:

9.

Joint Review of Security Arrangements at The Arc: Policies, Protocols and Procedures (Second Interim Report) pdf icon PDF 514 KB

Additional documents:

10.

Agreement of Work Programme 2026/27 pdf icon PDF 422 KB

Additional documents:

Part B: Informal

11.

Review Work