Agenda

Housing Liaison Board - Tuesday, 28th July, 2026 10.30 am

Venue: Council Chamber 1, The Arc, Clowne

Contact: Jane Calladine Tenant Engagement Officer

Items
No.	Item
1.	Apologies for Absence
2.	Minutes PDF 342 KB To review the minutes of a meeting of the Housing Liaison Board held 20^th April 2026.
	Regulator of Social Housing Updates
3.	Regulator of Social Housing Changes to the Consumer Standards PDF 291 KB · Transparency, Influence and Accountability · Tenant Satisfaction Measures · Competence and Conduct Standard
4.	Contractors PDF 180 KB · Contractor Code of Conduct · Tenant Satisfaction Questionnaire Additional documents: Appenidx 1 , item 4. PDF 156 KB Appendix 2 , item 4. PDF 254 KB Correct Appendix 1 , item 4. PDF 165 KB
	Performance Updates
5.	Tenant Satisfaction Measures PDF 233 KB Additional documents: Appendix 1 , item 5. PDF 156 KB Appendix 2 , item 5. PDF 118 KB
6.	Housing and Repairs Compliments, Comments and Complaints - Quarter 1 2026/27 PDF 478 KB
7.	Housing Key Performance Indicators PDF 155 KB Additional documents: Appendix 1 , item 7. PDF 211 KB Appendix 2 , item 7. PDF 219 KB
8.	Day-to-Day Repairs - Performance Information
	Policy Updates
9.	Anti-Social Behaviour Policy
	Tenant Engagement
10.	Challenge and Change PDF 203 KB Update on the Review of Grounds Maintenance on Council Estates Anti-Social Behaviour Review Future Review Additional documents: Appendix 1 , item 10. PDF 91 KB Appendix 2 , item 10. PDF 271 KB Appendix 3 , item 10. PDF 1 MB Appendix 4 , item 10. PDF 260 KB Appendix 5 , item 10. PDF 19 KB
11.	Terms of Reference PDF 135 KB Additional documents: Appendix 1 , item 11. PDF 130 KB
12.	Bolsover Homes Newsletter - Next Issue PDF 194 KB Additional documents: Appendix 1 , item 12. PDF 234 KB
13.	Housing Service Standards PDF 193 KB Additional documents: Appendix 1 , item 13. PDF 210 KB
	Miscellaneous Items
14.	Future Agenda Items
15.	Date of Next Meeting To take place in Committee Room 1, The Arc, Clowne at 10:30 hours on: · Tuesday, 3^rd November 2026