Agenda

Performance Meeting, Customer Service & Transformation Scrutiny Committee - Monday, 7th December, 2020 10.00 am

Venue: Virtual Meeting and in the Council Chamber (if required)

Contact: Tom Scott (Governance Officer)  Email: tom.scott@bolsover.gov.uk

Note: Performance 

Media

Items
No. Item

PART A - FORMAL

1.

Apologies for Absence

2.

Urgent Items

3.

Declarations of Interest

Members should declare the existence and nature of any Disclosable Pecuniary Interest and Non Statutory Interest as defined by the Members’ Code of Conduct in respect of:

 

a)  any business on the agenda

b)  any urgent additional items to be considered

c)  any matters arising out of those items and if appropriate, withdraw from the meeting at the relevant time.

 

4.

Minutes pdf icon PDF 242 KB

Minutes of a meeting held on 12th October 2020.

 

5.

List of Key Decisions and Items to be Considered in Private pdf icon PDF 35 KB

(Members should contact the officer whose name appears on the List of

Key Decisions for any further information.  NB: If Members wish to discuss an exempt report under this item, the meeting will need to move into exempt business and exclude the public in accordance with the Local Government (Access to Information) Act 1985 and Local Government Act 1972, Part 1, Schedule 12a for that part of the meeting only).

 

6.

Customer Service Standards and Compliments, Comments and Complaints Report 2019/20 - 1st April 2020 to 30th September 2020 pdf icon PDF 256 KB

Additional documents:

7.

Corporate Ambitions Performance Update - July to September 2020 (Q2 - 2020/21) pdf icon PDF 243 KB

Additional documents:

8.

Work Programme 2020/21 pdf icon PDF 164 KB

Additional documents:

9.

Exclusion of Public

To move:-

 

“That under Section 100(A)(4) of the Local Government Act 1972 (as amended), the public be excluded from the meeting for the following items of business on the grounds that they involve the likely disclosure of exempt information as defined in the stated Part 1 of Schedule 12A of the Act and it is not in the public interest for that to be revealed.”

PART B - EXEMPT ITEM

10.

Post-Scrutiny Monitoring: Review of Delivery of Environmental Health & Licensing - Progress Update

PART C - INFORMAL

The formal meeting of the Customer Service and Transformation Scrutiny Committee ends at this point.  Members will meet informally as a working party to carry out their review work.  This meeting is closed to the public, so members of the public should leave at this point.

 

11.

Review of IT Services & Support - Evidence Gathering