Agenda

Customer Services Scrutiny Committee - Monday, 31st March, 2025 10.00 am

Venue: Council Chamber, The Arc, Clowne

Contact: Thomas Dunne-Wragg  Scrutiny Officer

Items
No. Item

PART A - FORMAL

1.

Apologies for Absence

2.

Urgent Items of Business

To note any urgent items of business which the Chairman has consented to being considered under the provisions of Section 100(B) 4(b) of the Local Government Act 1972.

3.

Declarations of Interest

Members should declare the existence and nature of any Disclosable

Pecuniary Interest and Non Statutory Interest as defined by the

Members’ Code of Conduct in respect of:

 

a) any business on the agenda;

b) any urgent additional items to be considered;

c) any matters arising out of those items;

 

and if appropriate, withdraw from the meeting at the relevant time.

 

4.

Minutes pdf icon PDF 249 KB

To consider the minutes of the last meeting held on the 3rd February 2025.

5.

List of Key Decisions and Items to be Considered in Private pdf icon PDF 274 KB

(Members should contact the officer whose name appears on the List

of Key Decisions for any further information. NB: If Members wish to

discuss an exempt report under this item, the meeting will need to

move into exempt business and exclude the public in accordance with

the Local Government (Access to Information) Act 1985 and Local

Government Act 1972, Part 1, Schedule 12a for that part of the

meeting only).

 

6.

Customer Service Standards and Compliments, Comments and Complaints Report 2024/25 - 1st October 2024 to 31st December 2024 pdf icon PDF 989 KB

7.

Housing Domestic Abuse Policy 2025-2028 pdf icon PDF 322 KB

Additional documents:

8.

Review of Members ICT & Support and ICT Service Delivery: Final Report - (Post Scrutiny Monitoring Update) pdf icon PDF 660 KB

Additional documents:

9.

Customer Services Scrutiny Committee Work Programme 2024/25 pdf icon PDF 421 KB

Additional documents:

PART B - INFORMAL

10.

Review Work