Agenda

Customer Services Scrutiny Committee - Monday, 29th September, 2025 10.00 am

Venue: Committee Room 1, The Arc, Clowne

Contact: Angelika Kaufhold  Governance and Civic Manager

Items
No. Item

1.

Apologies for Absence

2.

Urgent Items of Business

To note any urgent items of business which the Chairman has consented to being considered under the provisions of Section 100(B) 4(b) of the Local Government Act 1972.

3.

Declarations of Interest

Members should declare the existence and nature of any Disclosable

Pecuniary Interest and Non Statutory Interest as defined by the

Members’ Code of Conduct in respect of:

 

a) any business on the agenda;

b) any urgent additional items to be considered;

c) any matters arising out of those items;

 

and if appropriate, withdraw from the meeting at the relevant time.

 

4.

Minutes pdf icon PDF 227 KB

To consider the minutes of the last meeting held on the 19th August, 2025.

5.

List of Key Decisions and Items to be Considered in Private pdf icon PDF 275 KB

(Members should contact the officer whose name appears on the List

of Key Decisions for any further information. NB: If Members wish to

discuss an exempt report under this item, the meeting will need to

move into exempt business and exclude the public in accordance with

the Local Government (Access to Information) Act 1985 and Local

Government Act 1972, Part 1, Schedule 12a for that part of the

meeting only).

 

6.

Customer Service Standards and Compliments, Comments and Complaints 2025/26 - 1st April 2025 to 30th June 2025 pdf icon PDF 982 KB

7.

Welfare and Adaptation Policy Review pdf icon PDF 567 KB

Additional documents:

8.

Private Sector Housing Strategy - Monitoring Update pdf icon PDF 526 KB

Additional documents:

9.

Homelessness and Rough Sleeping Strategy 2022-27 - Update pdf icon PDF 340 KB

Additional documents:

10.

Review of Effectiveness of Council's Waste Collection and Disposal Education - Post Scrutiny Monitoring Update (Second Interim Report) pdf icon PDF 516 KB

Additional documents:

11.

Customer Services Scrutiny Committee Work Programme 2025/26 pdf icon PDF 421 KB

Additional documents: