Agenda item

·       Quarter 2 2025/26 Tenant Performance Poster to follow

The Assistant Director of Housing Management & Enforcement presented the report to the Board.

The Council’s Plan “The Future 2024 - 2028” had outlined the provision and delivery of essential key services.

The Council’s Housing Service had developed a number of Key Performance Indicators (KPIs) that showed its contribution to these ambitions.  Attached at Appendix 1 was a summary of current performance for 2025/26.

A significant amount of performance related information (Complaints information, the Tenant Satisfaction Measures, the Council’s own KPIs, etc.) were produced by the Council’s Housing Management Team – the Council wanted to ensure tenants were provided with useful and informative data to ensure accountability.

Copies of Quarter 2 2025/26’s performance poster were provided to the Board at the meeting – the complete figures were missing but would be added before circulation in the Council’s Contact Centres.

Following previous discussions, standard voids figures would be provided but managed voids figures would be taken out of the equations.  ‘Major repair void properties’ would also be renamed ‘Modernisation’ with explanations in small print provided (if space permitted).

Sections of Quarter 2 2025/26’s performance poster were reviewed and commented on.

The number of households on the waiting list for a Council property was discussed – it had remained far below previous years thanks to the removal of those who would never be eligible for a Council property, the establishment of a vigorous application process to ensure those truly in need were considered for a Council property, and all applications reviewed on an annual basis.

It was noted the lack of affordable / social housing was a national issue.

Mrs. Doreen Potts and the Tenant Engagement Officer left the meeting at 11:30 hours.

To a question on the availability of any data from other local authorities for comparison, the Assistant Director of Housing Management & Enforcement informed not necessarily, but 42% of the Council’s housing stock were single-storey dwellings (bungalows) while Chesterfield Borough Council had around 50% single-occupancy dwellings (apartments).

The Housing Services Manager added local authorities had at times drastically different priorities – it would be difficult to compare such like-for-like data with the District.

It was noted that such data might be necessary to collect in light of Local Government Reorganisation – lower-tier local authorities like the Council would be dissolved and responsibilities transferred to the future Unitary Council.

To a question on if any such work / reporting / data collection was being carried out, the Housing Services Manager confirmed not at the current time.

It was noted the difference in housing stocks between local authorities had the potential for residents to slip through and not be on the waiting list for the property they might need (areas along the District’s borders, e.g. Hodthorpe).

The Tenant Engagement Officer returned to the meeting at 11:37 hours.

It was noted that, after Local Government Reorganisation, if residents were willing to move a little further away from their current locations, they might be able to have a social property better suited to their needs which, for now, lay just beyond the District’s boundary (e.g. single-occupancy dwellings in Chesterfield).

Moved by Mrs. Angela Sharpe and seconded by Councillor Ashley Taylor

RESOLVED that: 1) the performance documented in the attached reports is reviewed and acknowledged;

2)    members review the Q2 performance poster and formally agree the new layout.