Issue details

CIVICAPAY BOS CONTRACT

Decision type: Key

Reason Key: Revenue Income or Expenditure of £75,000 or more;

Decision status: For Determination

Notice of proposed decision first published: 08/11/2024

This decision will be taken under urgency procedures.

Reason for urgency:
The Council uses CivicaPay which is set up for the Council. To swap suppliers would necessitate a tender process which would result in the Council losing discount for the current proposed contract and a new system would need setting up from scratch and require significant and comprehensive support from IT. It would also result in down time and customers would not be able to pay their bills on line or via a contact centre

The Chair of the Council has been informed of this urgency and has agreed it is exempt from Scrutiny Call-in.

Decision due: 8 Nov 2024 by Chief Executive