Issue - meetings

Report to follow.

Committee considered a report in relation to the Quarter 1 outturns (April to June 2020) for the Council’s Ambition Performance Framework 2020-2024 targets and relevant supporting service indicators.

Ten targets supported ‘Our Customers – Providing excellent and accessible services’aim as of 30th June 2020.  Six targets were on track and four targets had been affected by Covid19.

The following Targets were on Track;

CUS.01 - Measure customer satisfaction in all front facing service areas at least every two years on a rolling programme

This was a new target to audit front line services. 

Contact Centres and Leisure Centres had arrangements in place to formally measure customer satisfaction every 2 years.  A quick and easy system was being developed for capturing customer feedback, e.g., comment cards.  Every 2 years Streetscene used the Citizen Panel to measure satisfaction with its suite of front line services.  The next step was to undertake an audit to establish gaps in customer satisfaction measurement and use the information to inform a rolling programme.

CUS.02 - Improve the overall performance and usability of the website by achieving a maximum score of 4 on 'Better Connect website report' by Dec 2022

A new website was being developed and would be launched in September 2020. 

CUS.04 - Work with partners to deliver the Sustainable Communities Strategy and publish an evaluation report annually

During 2019, thematic action groups worked on defining their new priorities and actions for the refreshed Sustainable Community Strategy 2020-2023.  It was agreed that the document would align with the Council's Plan, therefore annual reviews would no longer be required.  A draft had been designed and sent to all partners for consultation during October/November 2019.  Feedback was received and amendments made with a final draft approved by Bolsover Partnership Executive Board in February 2020 and approved by Council in March 2020.  The Sustainable Community Strategy 2020 - 2023 refresh document was launched electronically at the Bolsover Partnership AGM in April 2020.

CUS.05 - Monitor performance against the corporate equality objectives and publish information annually

A review of performance against corporate equality objectives for 2019/20 had commenced and would be published by September 2020.

Due to Covid 19 restrictions, scheduled equality panel meetings had not taken place and were suspended until further notice.  It had not been possible to schedule Zoom panel meetings since various panel members did not have internet access.

An Equality Impact Assessment was finalised for Video Conferencing and provided our Economic Development Team with advice and guidance on Equal Opportunities and Equality Monitoring.

CUS.06 - Prevent homelessness for more than 50% of people who are facing homelessness each year

There had been 36 approaches from people facing homelessness. 18 cases had been prevented from becoming homeless (this included 4 cases still open and receiving support - 50% in total).  These figures included 11 single people accommodated under the Government’s 'Everyone In' requirement to ensure there was no one without accommodation during Covid 19.

CUS.08 - Maintain high levels of tenant satisfaction  ...  view the full minutes text for item 6